1. Grievance Redressal Mechanism

At NABKISAN Finance, Customer Delight is our priority, and we are committed to provide our customers Best in Class Experience. Whilst all efforts are taken to give customers the best services to avoid any grievances the customers are intimated that they can record their grievances, if any, in writing or verbally. The customer can approach our service touch points to register a complaint as mentioned hereunder and expect a response within defined time period of complaint registration. In case the customer does not receive a response within the number of days indicated below for each level or if the customer is dissatisfied with the response received from the Company, the customer may escalate the complaint to the next level as indicated below:

  • Office - Customers can visit our office with details of their issues.
  • Phone - Customer can call us on 044-28270138 or 044 -42138700.
  • Email - Customers can write to us at finance@nabkisan.org for queries related to loans.
  • Suggestion/Complaint Box - Suggestion/Complaint boxes are put up at NABKISAN offices. Customer can drop their Suggestion/Complaints in these boxes. These boxes are opened on periodic intervals by our officer and forwarded to centralised team for resolution.
  • Letter - Customers can write to The Chief Financial Officer NABKISAN Finance Limited Ground Floor, NABARD TNRO Building, No.48, MG Road, Nungambakkam Chennai – 600 034.
    • 2. Escalation Matrix
      Primary Level

      If the customers are not satisfied with the resolution received from above channels, or if the customers do not hear from us in 21 days, customers can write to the Chief Nodal Officer at cfo@nabkisan.org. Customers are required to quote the complaint reference number provided to them in their earlier interaction, along with their loan account number to help us understand and address their concerns. OR Customers can also contact the Nodal Officer between 09:30 AM to 05:30 PM, Monday to Friday on contact number: 044-28270138 or 044 -42138700. An assurance is given to the customer that he would be responded to within 21 days and due efforts are taken to resolve the complaint well before that.

      Secondary Level

      If the customers are not satisfied with the resolution received, then he can escalate his grievance to MD & CEO of NABKISAN at:
      Managing Director
      NABKISAN Finance Limited
      Corporate Office
      C/O, NABARD Head Office,
      Ground Floor, “D” Wing, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
      Ph:022 – 2653 9643/9415/9620

      3. Complaints in Person

      Complaint forms are to be provided at NABKISAN office and also available at Company’s website www.nabkisan.org under section ‘Complaints’. Customer can obtain the complaint form from the office /company’s website, submit it to the office and obtain acknowledgement. A customer can obtain it from the office, record his grievances therein and obtain acknowledgement. Customer may use complaint cum suggestion box kept at the office for any feedback/ suggestions for improvement in our products and services.

      4. Complaints over Telephone

      The minor complaint may be lodged over telephone with the Chief Financial Officer. The name and telephone number of Chief Financial Officer are to be displayed in the Office. Complaints can also be lodged at Company’s Registered Office No. on 044 -28270138 or 044- 42138700, accessible during working hours from MTNL/BSNL fixed phones throughout India.

      5. Complaints through mail/e-mail

      Customer can also submit complaint by post or through e-mail. Complaints received by e-mail shall be acknowledged by e-mail to the extent possible. E-mail addresses of the Nodal Officers are to be provided at the Offices.

      6. Time frame

      Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same.


      General complaints: 21 days
      Complaints forwarded by RBI/MOF/ MPs/VVIPs: 21 days
      Complaints from PM’s office: 15 days
      In the case of complaints requiring some time for examination of issues or involving detailed investigations/enquiries, Company will send final response or explain reasons for further time required within 30 days of receipt of complaint.

Indicative format for registration of complaint: