At NABKISAN Finance, Customer Delight is our priority, and we are committed to provide our customers Best in Class Experience. All efforts are taken to give customers the best services to avoid any grievances.
Level 1:
For any grievance, customers can submit the grievance redressal form below -
Alternatively, they can write to the following officer: AVP(HR) Nodal Officer, Grievance Redressal NABKISAN Finance Limited Corporate Office C/O, NABARD Head Office, Ground Floor, “D” Wing, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Phone- 022 – 26539791/ 022-26539939
Email - customercare@nabkisan.org
Level 2:
If the customers are not satisfied with the resolution received or if they do not hear from us in 21 days, they can escalate their grievance to MD & CEO of NABKISAN at Managing Director NABKISAN Finance Limited Corporate Office C/O, NABARD Head Office, Ground Floor, “D” Wing, Bandra Kurla Complex, Bandra (East), Mumbai – 400051
Phone-022 – 2653 9643/9514/9620
Email- ceo@nabkisan.org
Level 3:
If the customers are not satisfied with the resolution received or if they do not hear from us in 30 days, then they can escalate their grievance to regulatory authorities: The Officer-in-Charge Reserve Bank of India Department of Non-Banking Supervisio Fort Glacis, Rajaji Salai Chennai – 600 001
OR
Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.
Complaints in Person
Customer can visit our office and obtain the complaint form from the office, submit it to the office and obtain acknowledgement. A customer can obtain it from the office, record his grievances therein and obtain acknowledgement. Customer may use complaint cum suggestion box kept at the office for any feedback/ suggestions for improvement in our products and services.
Complaints through mail/e-mail
Customer can also submit complaint by post or through e-mail customercare@nabkisan.org
