Customer Service

Escalation Matrix

If your complaint is not resolved at the previous stage or if you do not receive a response within the stipulated time, you may escalate it as per the levels below.

  • Level 1

    Please first raise your grievance with NABKISAN customer support / concerned office through the available complaint channels.

  • Level 2

    If the customers are not satisfied with the resolution received or if they do not hear from us in 21 days, they can escalate their grievance to:

    • Shri Maheep Panwar, Principal Nodal Officer, NABKISAN Finance Limited CorporateOffice C/O, NABARD Head Office,Ground Floor, “D” Wing, Bandra KurlaComplex, Bandra (East), Mumbai – 400051.
    • Phone: 022 – 26539186
    • Email: pno@nabkisan.org

  • Level 3

    If the customers are not satisfied with the resolution received or if they do not hear from us in 30 days, then they can escalate their grievance to regulatory authorities: The Officer-in-Charge Reserve Bank of India Department of Non-Banking Supervision Fort Glacis, Rajaji Salai Chennai – 600 001.

    OR

    Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS) or send a physical complaint to "Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017" as per the grievance redressal mechanism prescribed by the Reserve Bank.